Name Change Fee - Charity Trip at Risk
I am secty to large charity. We are taking 16 kids to Barcelona on a cultural exchange. Not big enough to be group travel, so I have to do all the work. Just before the trip, one brother drops out, his younger brother can take the place. No insurance claim (not sick enough), but a sensible thing to do. We check the fees: £35 each way. Go to make the change in additional information" and F**K ME they want £280 PLUS £70.
I go back to booking form: not mentioned. Check Fee Charges page: not mentioned. Turns out it was buried deep in the regulations.
Am now faced with cancelling whole trip (charity does not have £350) or just bar one kid (losing £140 already paid) or cancel who trip. (yes, I understand the whole stop people reselling tickets argument. It is nonsense, and anyway, they created the stupid artificial market)
Have escalated, but they say "final decision - pay or don't fly ONE THING FOR SURE _ WILL NEVER USE THIS AIRLINE AGAIN